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THE B.C.A. CHARTER

1
At all times to try to satisfy the specific requirements of the customer by offering such advice and help as may be necessary
2
Always to seek to observe the letter of the law by ensuring goods are of merchantable quality, fit for the purpose for which they are sold and correspond with the description thereof
3
In the event that any goods are returned as faulty, to offer a choice of refund or exchange
4
To do their utmost to ensure that all goods offered for sale comply with current safety regulations
5
To deal promptly, courteously and efficiently with any queries or complaints about the goods supplied or the services given
6
To provide a receipt for every cash purchase
7
In the advertising or display of goods for sale never deliberately mislead customers or prospective customers either as to price, quality or in any other way
8
As a matter of general policy for all management and staff to treat customers in the same way that they themselves would wish to be treated

 
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BRITISH COSTUME ASSOCIATION

We are members of the UK's costume advisory and regulatory body.